Concerns and complaints procedure

Should a parent have a concern:

Normally the first point of contact would be your child's Key Stage Leader. The earlier that a parent can make contact the sooner and more effectively we can resolve the matter.

The Tutor or Key Stage Leader will listen to your concern and co-ordinate action with the relevant member(s) of staff, giving you a timescale for the response.

If the matter remains unresolved, or if the concern is with the Tutor or Key Stage Leader, parents should contact the Headteacher or a member of the Senior Leadership Team.

The vast majority of concerns will be resolved in this 'informal' manner. However, if the matter remains unresolved you may wish to follow the formal complaints procedure. Please note that a complaint will usually be considered as 'out of time' if it is raised more than 3 months after the matter is known to the complainant. Also note that anonymous complaints will not be investigated except in exceptional circumstances.

Should a parent wish to make a formal complaint:

Stage 1: The complaint should be made to the Headteacher. A copy of our complaints procedure will be sent to you along with a formal complaint form.

If the matter remains unresolved, or the complaint is about the Headteacher, then the procedure moves to stage 2.

Stage 2: A formal letter of complaint should be addressed to the Chair of Governors at the school. If stage 1 has been properly exhausted a Governors Complaints panel will be convened to hear the complaint. It is not appropriate for a complaint to be directed through any other Governor.

Should another party wish to make a formal complaint:

Please contact the Headteacher.

A full version of the Complaints Procedure and the complaints form can be obtained on request from the Headteacher's PA at school.

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